Manager – Cabin Crew Performance & Line Operations

Job Listing No: 9740000

Manager – Cabin Crew Performance & Line Operations

Oman Air – Muscat – 1. Provide operational performance insights and data for all Cabin Crew planning including manpower, operational and capital budgets, recruitment needs, and training needs. 2. Provide guidance on rostering of Cabin Crew for immediate and long-term enhancement of service delivery and efficiency including its fairness, whilst respecting required legality. 3. Establish performance KPI’s, goals and targets to improve efficiency, compliance to safety standards and improvement in service delivery standards including ancillary sales. 4. Hold overall responsibility for flying crew to meet KPIs against attendance, grooming, safety and service standards. 5. Monitor all performance checks of new and grounded line crew before they are released online. 6. Ensure that all Cabin Crew are appropriately monitored and appraised against approved metrics to trigger appropriate transfers, promotions, disciplinary action, resignations, contract renewals and termination. 7. Undertake disciplinary revie… – Permanent – Full-time

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