Service and Operations Manager Oman

Job Listing No: 9740000

Service and Operations Manager Oman

Shell EMEA – Muscat – Company description: Shell has been a partner in Omans remarkable development and progress over the last several decades. In Shell, we have been providing pioneering technologies and expertise in the energy industry and creating value for the community of which we have long proudly been part of. Job Description: PurposeService and Operations Manager is an owner of ITSO contracts with key Infrastructure Service Providers and Application Suppliers. They ensure that services provided by third parties are secure and reliable while exercising contractual clauses to ensure key KPIs (e.g. Critical Service Levels, Key Measures) are upheld. The Service Manager acts as the escalation point between Business IT and 3rd party provided for any deterioration in service levels. Further, with the advent of cloud based infrastructure services, service managers are increasingly responsible to manage vendor operations teams to ensure appropriate management and change to the infrastructure services provi… – Permanent – Full-time

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